Step 7 - Staff software and hardware training

Supporting the Technology Initiative
Technology Oversight Committee
Implantation Team
Matt Ricketts Tech Ed
George Janavel Art
Clint Jones Tech Ed

1. Hardware Maintenance	Manufacture Warranty	A three year warranty is supplied with the NAS from Dell.
	Peripheral Repair/Maintenance	Cabling and power supply will be kept in good working order. If replacements are needed district technology staff will complete the repairs.
2. Annual Scheduled Service	Hardware Service	District staff will complete a physical cleaning and inspection at the end of every school year.
	Software Service	Software will be kept up to date along with other server devices by the district technology staff.
	Folder Mapping and Organizing	This will be completed at the close of every school year by the current Lead Technology Teacher (Matt Ricketts)
3. Inventory Control	Electronic tracking and auditing	Yearly auditing will be completed by the district technology staff under the supervision the business manager.
4. Projected Life Cycle	Five year live cycle plan	The school district is presently implementing a five year technology replacement cycle.
5. Maintaining Software	District supplied software	Windows Server software is already installed on the district equipment and is maintained by district staff.
6. Technical Support	Professional Development	Twice a month at the required department meetings training and support will occur.
7. Online Technical	Helpdesk	All teaching staff is familiar with the use of the Helpdesk and it is available through on the district website.

Avon Grove Help Desk Link

http://helpdesk:8081/helpdesk/WebObjects/Helpdesk